Purple Lounge Terms and Conditions Purple Lounge Terms and Conditions
1
General
1.1
This page defines the Terms and Conditions that apply to all monies and wagers accepted by us at www.purple-lounge.com (the ‘website') and on any website powered by Purple Lounge.
1.2
It is your responsibility to make yourself aware of the terms upon which your payments are accepted. Irrespective of this, the onus is still on the customer to keep abreast of any changes.
1.3
We consider these terms to be fair. Should you need any advice regarding these or any other part of our service, please contact us In the interests of both our customers and Purple Lounge, please note that all telephone calls are recorded on security tapes.
1.4 Acceptance of the Terms
By registering, the customer is deemed to have accepted and understood all the rules, terms and conditions displayed on the website by Purple Lounge. We recommend that all members print out (or save to file) all transaction records, rules of play, cancellation policies, and pay-out policies.
2
Language used in the Purple Lounge Terms and Conditions
2.1
The Purple Lounge Terms and Conditions as published on this website (and updated from time to time) are in English and it is the English version of these Terms and Conditions that form the basis of these Terms only. Translations into other languages are made as a service and are made in good faith. However, in the event of ambiguity between the English version and a translation, the English version has priority over any translation.
3
About Purple Lounge
3.1
Purple Lounge (malta) Ltd is a Maltese Registered company whose address is Villa Seminia, 8, Sir Temi Zammit Avenue, Ta’ Xbiex XBX1011, Malta. The company number is C42327
4
Maltese Law
4.1
Please note that Maltese law applies to these Terms and Conditions
5
Licensing and Regulatory Bodies:
5.1
Purple Lounge’s Poker and Casino are authorised and regulated by the Lotteries and Gaming Authority (LGA) of Malta with the License number of LGA/CL1/392/2007, LGA/CL3/392/2007 issued on 17/09/2007
5.2
Purple Lounge’s Betting Exchange is licensed by the Curacao Gaming Commission
6
Jurisdictions
6.1
Internet Gambling may be illegal in the jurisdiction / country in which you are located or residing; if so, you are responsible for any gaming activity and you are also responsible for ensuring that you are not contravening any law or legislature prohibiting gaming online
6.2
The following are prohibited Jurisdictions:
USA and All Territories
Turkey
Israel
Netherlands Antilles
7
Your Purple Lounge account
7.1 - Minors
All applicants must be over 18 years of age to register with Purple Lounge. Purple Lounge absolutely prohibits minors or those underage from participating in any of the games. We reserve the right to ask for proof of age from any customer and suspend their account until satisfactory documentation is provided. It is each customer's responsibility to check that the laws in their state/country concerning gambling allow them to use our services prior to registration. Please refer to the section 6 “Jurisdictions”.
7.2 – Accuracy of Registration Details
All information supplied when registering with the site MUST be accurate and complete in all respects. Purple Lounge reserves the right to confirm a customer's address by posting an address verification letter by mail to the customer. All correspondence will be discreet and the envelope will not display any reference to Purple Lounge. When such correspondence is initiated, all withdrawal requests will remain pending until the correspondence has been returned and approved by Purple Lounge.
Customers are asked to keep their registration details up to date. This, and your account information, may be amended in the View Account section of the website. If you require any assistance please contact us
7.3 – Verification of Account Details
Purple Lounge reserves the right to initiate the verification procedure by contacting you by e-mail. Please refer to Section 9 – “Authorisation Procedure” below.
7.4 – One Account Rule
Customers may only open and operate a single account. Where a customer is identified with more than one account we reserve the right to suspend these accounts until all the account details and balances (belonging to the same customer) are consolidated. Once completed, all other accounts will be terminated leaving a single active account.
7.5 – Account Dormancy
If after 90 days your Purple Lounge account shows no activity it will be considered dormant. In this eventuality, on the first day of every subsequent month, a dormancy fee of $2 (or currency equivalent) will be levied should there be an account balance. This charge will remain in place until the account becomes active again and no longer dormant or if the account balance reaches zero. Thereafter, should an account remain dormant or inactive with no account transactions for a period exceeding 30 months and where the account also has a balance Purple Lounge shall attempt to contact the account holder with a view to return any remaining funds. Should this not be possible, then the remaining balance (if any) within that account shall be remitted to the Lottery and gaming Authority(LGA) of Malta.
7.6 Purple Lounge Account Security
Purple Lounge allows all its customers to choose their own user name and password combination. Customers are asked to keep this information secret. Any actions carried our through your account will stand if your user name and password have been entered correctly.
7.7 Account Activation
All applicants will be sent an email to the registered email address for account activation. All accounts must be activated through this email. If this is not completed, Purple Lounge reserves the right to suspend all activities on the account until the account details are verified.
7.8 – Inter-Account Transfers
The transfer of funds between individual poker accounts are strictly prohibited.
7.9 Account Suspension / Closure
7.9.1
Purple Lounge reserves the right to close or suspend a customer's account at its sole discretion
7.9.2
To close your Purple Lounge account please contact Purple Lounge Customer Services on support@purple-lounge.com
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Payment Details / Withdrawals
8.1 If using a credit or debit card, the Cardholder's name MUST be the same as the name used when registering with the site. Where this is not the case the account will be suspended. Where an account is suspended, customers should contact Customer Services for details of our verification process.
8.2 It is the Cardholder's responsibility to retain copies of transaction records and website policies and rules.
8.3 It is the Cardholder’s responsibility to know the laws concerning online gambling in the country of domicile.
8.4 Any withdrawals that are made by bank wire or cheque will only be payable to the name used when registering with the site and if a debit or credit card has been used to deposit funds the name must correspond to the name registered on the card.
8.5 Updating or adding additional payment details may only be done by contacting customer services. Only one payment method may be active at any point in time. To change the active payment method, please contact customer services. Only one card can be active at any one time per account.
8.6
Any withdrawals are subject to a $1 (or currency equivalent) charge
9
Authorisation Procedure
9.1
Purple Lounge reserves the right to ask customers for verification documents upon deposits made via credit or debit card and / or prior to executing a withdrawal. This includes, but is not limited to:
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copy of card in question (if applicable)
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copy of photographic identification documents, such as a Passport or Drivers License
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documents confirming residence such as a bank statement or utility bill no older than 3 months
9.2
Funds must be withdrawn with the same method used for depositing, up to the amount of the deposit.
9.3
Please note that an Account Holder’s withdrawal may experience a slight delay due to our identity verification process.
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Privacy Policy
10.1 – Recording of Communications
All telephone calls are recorded on security tapes for training and security purposes. The same applies to internet communications
10.2 - Processing of Personal Details
Any personal data received in regards to an account holder and/or registrant is:
- processed in accordance with the rights of the Account Holder concerned
- obtained only for a specific and lawful purpose
- kept in a secure manner
- is utilised for marketing purposes based on the opt-out principle
10.3 – Disclosure of Information
Purple Lounge will instruct and authorize the credit financial institution by which an Account Holder's account is held to disclose any information as may be requested by the LGA in respect of an Account Holder's account.
Purple Lounge will disclose personal data when ordered to do so by any Governing Authority and/or under any legal provision contained in the Governing Law. For fraud detection and control purposes you agree that Purple Lounge has the right to transfer your personal data to third parties, including so-called AVS service providers and other partners.
Furthermore, Purple Lounge reserves the right to disclose personal data to relevant recipients where Purple Lounge has reasonable grounds to suspect irregularities that involve a Purple Lounge Account.
10.4 - Customer Relationship Management (CRM) and Marketing Materials
Purple Lounge reserves the right to process personal data for CRM purposes. Players can choose not to receive marketing / promotional material at registration and / or unsubscribe from promotional material sent electronically.
10.5 – Correction of Incorrect Account Information
The Account Holder has the right to require access to the Account Holder's own personal data and/or has the right to correct and/or erase wrong and/or inappropriate data.
10.6 - Cookies / ActiveX
The Purple Lounge website works by using cookies and Active X components for (but is not limited to) the following purposes:
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To identify the Account Holder's preferred language so it is automatically selected when the Account Holder returns to Purple Lounge;
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For analysis of Purple Lounge website traffic so as to allow us to make suitable improvements.
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The operation of the games (such as the flash casino)
Please be aware that it may not possible to use the Site without accepting these components. If additional information is required, please email Purple Lounge on: support@Purple-Lounge.com
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Use of bots and Illegal Software
11.1
The use and abuse of a bug in any of the gaming software provided on the Purple Lounge platform is illegal. The player detecting a bug on the gaming software must inform Purple Lounge as soon as the bug is discovered by contacting support@purple-lounge.com .
11.2
Purple Lounge shall take all necessary measure in case of a use and/or abuse of a bug from a player as blocking of the player account, freezing of the funds and eventually legal proceedings.
11.3
The use of software to influence or modify the outcome of any of the games in the Poker or Casino for financial gain is strictly forbidden and any monies acquired in this way will be deducted from the Account Holders funds.
12
Interruptions in play
12.1
Purple Lounge is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the game play. Refunds may be given solely at the discretion of Purple Lounge Management
12.2
Any refunds requests due to disruptions originating from the casino and poker games powered by Microgaming shall be processed by Microgaming on a case by case basis. Purple Lounge Support will facilitate such process where appropriate. However, in the event that the decision for refunds rest with Microgaming, Purple Lounge accept no liability for such refunds except in discretionary circumstances as per point 12.1
12.3
Purple Lounge shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with Purple Lounge's website or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the site or its content or any errors or omissions in content.
12.4
In the event of systems or communications errors relating to the generation of random numbers, bet settlement or other element of the Product, we will not be liable to you as a result of any such errors and we reserve the right to void all bets on the draws in question.
12.5
In the event of a Casino system malfunction all bets are void.
12.6
Where a manifest error, mistake or system failure results in an incorrect odd, line or handicap taken in a bet, the bet, or that part of the bet if it is a multiple bet/parlay will be null and void.
12.7
In case of a malfunction or disruption of service for which the Gaming System is responsible that prevents you from completing a tournament in which you have begun to participate, Purple Lounge will, upon receipt of a refund request, refund the entry fee charged for that unfinished tournament only. Purple Lounge reserves the right to determine, in its sole discretion, whether it is responsible for any such malfunction or disruption. Purple Lounge reserves the right to limit your tournament play or terminate your account should Purple Lounge determine, in its sole discretion, that you have intentionally caused such a malfunction or disruption. Purple Lounge is not liable for any potential winnings from any unfinished tournament.
12.8
We reserve the right to refuse or limit any wager(s) at our sole discretion for any reason whatsoever. In circumstances where a stake is deemed to be or is declared void by us at our discretion, any sum deducted from your account with respect to that stake or wager shall be credited to your account. Wagers shall only be valid if accepted by our server and subject to the Agreement. Until acceptance, no communications from you shall be binding on us and all information displayed on this site constitutes an invitation to play only. Malfunction (whether on a Website or your equipment) voids all pays and plays. Should we determine to waive a rule in the interest of fair play to you, it shall only be for that instant and shall not set a precedent for the future.
12.9
Purple Lounge reserves the right to void any winnings that were obtained as a result of hardware/software error or malfunction. Players found abusing such errors/malfunctions are subject to having their account closed and any deposits and/or winnings forfeited. In the event of a Website system malfunction all bets are void
13
Availability of Offers
13.1
All customer offers are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, etc), and shared computer, eg. school, public library or workplace. We reserve the right to withdraw the availability of any offer or all offers to any customer or group of customers.
13.2
We reserve the right to reclaim all bonuses awarded and any winnings accrued if customers are found to be tampering with or abusing any aspect of a Purple Lounge promotion. Where there is evidence of a series of bets placed by a customer or group of customers, which due to enhanced payments through promotional offers results in guaranteed customer profits irrespective of the outcome, Purple Lounge reserves the right to ignore the bonus element of such offers and settle bets at the correct odds. We further reserve the right to ask any customer to provide sufficient documentation for us to be satisfied in our absolute discretion as to the customer's identity prior to us crediting any bonus, free bet or offer to their account.
13.3
All Purple Lounge offers are intended for recreational players and Purple Lounge may in our sole discretion limit the eligibility of customers to participate in any promotion.
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Collection of winnings
14.1
Winnings are added in the selected currency for your account to the cleared balance of your account. Should you wish to withdraw some or all of your balance you may select how much you wish to have paid back. Except for winnings from Progressive Jackpots on the Purple Lounge Casino, the maximum withdrawal amount per 24 hour period is 1,000GBP or currency equivalent. If you require a withdrawal in excess of this value, please contact customer services. All withdrawals requested for winnings from Progressive Jackpots in the Purple Lounge Casino will be paid out in full, regardless of value. If there are any concerns or queries regarding the collection of winnings please email the Purple Lounge Support Team
15
RESPONSIBLE GAMING/GAMBLING
15.1
Gaming is supposed to be fun but can be addictive. We promote responsible gaming by:
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Enabling the blocking / suspension of accounts upon request
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Please contact one of our Customer Support Representatives or click through to one of these links if you or someone you know needs addiction support.
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www.gamblersanonymous.com
15.2
Purple Lounge's self-exclusion policy is thus: An Account Holder may at any time request that his or her Gaming Account be closed for the reason of problem gambling. The Gaming Account will be closed without hesitation and will remain closed for a minimum of three months. Should Purple Lounge deem it unwise or unhealthy for the Gaming Account to be reopened, then it will be closed forever at the sole discretion of Purple Lounge.
16
Support, Disputes and Complaints
16.1
Customer Support is available if you experience any difficulties. Customer Support can be reached by email on support@purple-lounge.com. Live chat is also available from the website and the software
16.2
The current balance and transaction history of your account may be viewed at any time. Should there be any claim or dispute arising from past or current transactions please contact us. If we are unable to settle the dispute we will refer the dispute to an arbiter, such as IBAS, whose decision will be final subject to full representation given to all parties involved.
16.3
Any dispute relating to the provision of the games and the validity, performance and construction of the present agreement relating to the games shall be exclusively solved in terms of Maltese law. Where recourse to the Courts of Law is necessary, Maltese courts shall have exclusive jurisdiction.
16.4
Purple Lounge will endeavour to resolve all disputes in a timely and responsible manner however where a dispute remains unresolved by both parties arbitration may be sought as described above. If after this process a matter still remains unresolved a dispute may be brought to the LGA at complaints@lgs.org.mt
17
Financial Institution
17.1
Purple Lounge is not a financial institution and thus any deposits made into your account are not due any interest payments on the deposit(s) whatsoever
17.2
Purple Lounge does not provide advice to Account Holders regarding tax and/or legal matters.
17.3
Account Holders who wish to obtain advice regarding tax and legal matters are advised to contact appropriate advisors and/or authorities in the jurisdiction in which they are domiciled and/or resident.
17.4
Account Holders are strictly prohibited from utilising Purple Lounge and it systems to facilitate arbitrage through Currency Exchange transactions. Where Purple Lounge deems that an Account Holder has deliberately used the aforementioned systems for financial gain through arbitrage, any gains will be forfeited and deducted from the Account Holders balance without warning or notification.
Terms and Conditions version 4.0 - 01/07/2009
