The quickest way of depositing funds is a secure online payment by UK debit card (Visa Delta or Electron). For deposits made by UK debit card you incur no surcharges or transactions costs whatsoever in depositing to your account. The minimum deposit is £10. The cardholders name MUST be the same as the name used to register with the site. Where this is not the case, your account will be suspended. Where an account has been suspended please contact Customer Services.
To ensure confidentiality and that sensitive data is protected, your credit card details will be handled securely and SSL encryption will be employed. Your card will be debited immediately upon completion of the transaction. You will receive a confirmation of a cash-in within 24 hours. If due to a technical problem your Purple Lounge account is not accessible by you, you will be informed of the time needed in order to resolve the matter. Purchases will appear on your card statement/account as “Purple Lounge – UK”. To change the active credit or debit card on your account please contact Purple Lounge Customer Services on +44 (0) 845 388 2658. For all other service queries please click on Contact Us under the Help tab or email our team at: support@purple-lounge.com . We aim to reply to all our customers as quickly as possible but will in any case respond to your queries within 48hrs.
In order to increase the security of your debit and credit card transactions, Purple Lounge is now using additional security services provided by Visa and MasterCard.
During your deposit transactions, you may be asked to enter your “Verified by Visa” details or “MasterCard Secure Code”. If you are not enrolled, for your own security, we strongly advise you to complete your registration.
Withdrawing
Where a Visa Delta debit card supports your account you can withdraw some or all of your balance by making an online withdrawal. The standard fee for any withdrawal request is £1 per transaction. Select how much you wish to have paid back into your bank account and we will credit the card with which you last deposited. The minimum transfer is £10. Once a withdrawal request has been received the funds will be transferred by us at the end of business that week. The funds will then be subject to the standard clearance procedures of your bank or building society before they are available in your bank account.
Non-UK residents using debit cards may be required to follow our authorisation procedure detailed in the credit card section below.
To ensure confidentiality and that sensitive data is protected, your credit card details will be handled securely and SSL encryption will be employed. You will receive a confirmation of a cash-in within 24 hours. If due to a technical problem your Purple Lounge account is not accessible by you, you will be informed of the time needed in order to resolve the matter. Purchases will appear on your card statement/account as “Purple Lounge – UK”. To change the active credit or debit card on your account please contact Purple Lounge Customer Services on +44 (0) 845 388 2658. For all other service queries please click on Contact Us under the Help tab or email our team at: support@purple-lounge.com . We aim to reply to all our customers as quickly as possible but will in any case respond to your queries within 48hrs.
Credit Card
Depositing
Credit Card - You can also make secure online payment by credit card. We accept Visa and MasterCard. This method may require you to follow our authorisation procedure, which is detailed below. The cardholders name MUST be the same as the registered account name, If this is not the case, the account will be suspended. The cardholder will be debited immediately upon completion of the transaction. Where an account has been suspended please contact Customer Services on support@purple-lounge.com .
In order to increase the security of your debit and credit card transactions, Purple Lounge is now using additional security services provided by Visa and MasterCard.
During your deposit transactions, you may be asked to enter your “Verified by Visa” details or “MasterCard Secure Code”. If you are not enrolled, for your own security, we strongly advise you to complete your registration.
Withdrawing
Credit Card – For VISA cards where your card issuer allows, withdrawals will be credited to the credit card account which was used for the original deposit. (Purple Lounge reserve the right to request that the authorisation procedure detailed below be followed before a withdrawal is made). The minimum withdrawal amount is £25 or currency equivalent and the standard fee for any withdrawal request is £1 per each transaction.
For Mastercard, withdrawals will be issued by cheque or bank wire. Cheque and bank wires will only be issued in the name used to register with the site, and where a deposit has been made by card this must also be the same as the name of the registered cardholder. The minimum transfer by cheque or bank wire is £25 or currency equivalent. You will be contacted by Customer Services following your withdrawal request to provide details for the withdrawal. All bank wires below £1000 or currency equivalent will incur a fee of £20.00. The wire transfer fee must be available in the account as clear funds before processing the payment..
Using a credit card as your method of payment may require you to follow our authorisation procedure.
