Purple Lounge Terms and Conditions This page defines the Terms and Conditions that apply to all monies and wagers accepted by us at www.purple-lounge.com (the ‘website') and on any website powered by Purple Lounge.
Purple Lounge and www.purple-lounge.com are wholly owned and operated by Purple Lounge Ltd, a UK based online gaming company
It is your responsibility to make yourself aware of the terms upon which your payments are accepted. Irrespective of this, the onus is still on the customer to keep abreast of any changes.
We consider these terms to be fair. Should you need any advice regarding these or any other part of our service, please contact us In the interests of both our customers and Purple Lounge, please note that all telephone calls are recorded on security tapes.
Your Purple Lounge account
All applicants must be over 18 years of age to register with Purple Lounge. We reserve the right to ask for proof of age from any customer and suspend their account until satisfactory documentation is provided. It is each customer's responsibility to check that the laws in their state/country concerning gambling allow them to use our services prior to registration. The services provided by Purple Lounge are not available to residents of the Netherlands Antilles.
All information supplied when registering with the site MUST be accurate and complete in all respects. Purple Lounge reserves the right to confirm a customer's address by posting an address verification letter by mail to the customer. All correspondence will be discreet and the envelope will not display any reference to Purple Lounge. When such correspondence is initiated, all withdrawal requests will remain pending until the correspondence has been returned and approved by Purple Lounge.
However, Purple Lounge reserves the right to initiate the verification procedure by contacting you by e-mail.
Customers may only open and operate a single account. Where a customer is identified with more than one account we reserve the right to suspend these accounts until all the account details and balances (belonging to the same customer) are consolidated. Once completed, all other accounts will be terminated leaving a single active account.
Customers are asked to keep their registration details up to date. This, and your account information, may be amended in the View Account section of the website. If you require any assistance please contact us
Purple Lounge allows all its customers to choose their own user name and password combination. Customers are asked to keep this information secret. Any actions carried our through your account will stand if your user name and password have been entered correctly.
If using a credit or debit card, the Cardholder's name MUST be the same as the name used when registering with the site. Where this is not the case the account will be suspended. Where an account is suspended, customers should contact Customer Services for details of our verification process.
Any withdrawals that are made by bank wire or cheque will only be payable to the name used when registering with the site and if a debit or credit card has been used to deposit funds the name must correspond to the name registered on the card.
Updating or adding additional payment details may only be done by contacting customer services. Only one payment method may be active at any point in time. To change the active payment method, please contact customer services. Only one card can be active at any one time per account.
All applicants will be sent an email to the registered email address for account activation. All accounts must be activated through this email. If this is not completed, Purple Lounge reserves the right to suspend all activities on the account until the account details are verified.
All customer offers are limited to one per person, family, household address, email address, telephone number, debit/credit card and shared computer, eg. school, public library or workplace. We reserve the right to withdraw the availability of any offer or all offers to any customer or group of customers.
By registering, the customer is deemed to have accepted and understood all the rules, terms and conditions displayed on the website by Purple Lounge. We recommend that all members print out (or save to file) all transaction records, rules of play, cancellation policies, and pay-out policies.
Purple Lounge shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with Purple Lounge's website or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the site or its content or any errors or omissions in content.
Purple Lounge reserves the right to close or suspend a customer's account.
Availability of offers
All customer offers are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, etc), and shared computer, eg. school, public library or workplace. We reserve the right to withdraw the availability of any offer or all offers to any customer or group of customers. We reserve the right to reclaim all bonuses awarded and any winnings accrued if customers are found to be tampering with or abusing any aspect of a Purple Lounge promotion.
Where there is evidence of a series of bets placed by a customer or group of customers, which due to enhanced payments through promotional offers results in guaranteed customer profits irrespective of the outcome, Purple Lounge reserves the right to ignore the bonus element of such offers and settle bets at the correct odds. We further reserve the right to ask any customer to provide sufficient documentation for us to be satisfied in our absolute discretion as to the customer's identity prior to us crediting any bonus, free bet or offer to their account.
All Purple Lounge offers are intended for recreational players and Purple Lounge may in our sole discretion limit the eligibility of customers to participate in any promotion.
Collection of winnings
Winnings are added in the selected currency for your account to the cleared balance of your account. Should you wish to withdraw some or all of your balance you may select how much you wish to have paid back. The maximum withdrawal amount per 24 hour period is 1,000GBP or currency equivalent. If you require a withdrawal in excess of this value, please contact customer services.
Claims and disputes
The current balance and transaction history of your account may be viewed at any time. Should there be any claim or dispute arising from past or current transactions please contact us. If we are unable to settle the dispute we will refer the dispute to an arbiter, such as IBAS, whose decision will be final subject to full representation given to all parties involved.